XTENSU SOFTTECH SOLUTIONS PRIVATE LIMITED (“Company”, “We”, “Our”, or “Us”) operates the website www.tooheal.com (“Website”) and the TooHeal platform (“Platform”). We are committed to protecting your privacy and handling your personal data with transparency and security.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our Website and services, including 1-on-1 therapy sessions and therapist-led Support Circles (group sessions).
Consent
By using TooHeal, creating an account, or booking a session or Support Circle, you consent to this Privacy Policy and agree to its terms.
Information We Collect
We may collect the following types of personal information:
Basic Information: name, email, phone number, age, and account details.
Session Information: bookings, seat selections, the optional topic or note you choose to share when booking, preferences, feedback, and interactions during sessions or circles.
Payment Information: billing details, processed securely by third-party payment gateways and not stored by TooHeal.
Technical Data: IP address, browser type, cookies, and device information.
How We Use Your Information
We use collected data for the following purposes:
To provide and improve therapy sessions and Support Circles.
To confirm and manage your bookings, seat holds, reminders, and meeting links.
To ensure smooth platform operation and personalization.
To maintain the confidentiality of therapy interactions.
To communicate with you about sessions, reminders, updates, and support (by email and, where you provide a number, WhatsApp/SMS).
To process secure payments.
To comply with legal obligations under Indian and applicable international law.
Confidentiality of Sessions & Circles
Sessions and Support Circles are intended to be confidential.
TooHeal does not record or monitor sessions or circles, unless explicitly required by law.
We may be required to disclose information only in specific cases, such as risk of harm to self or others, or legal requirements.
Please note — Support Circles are group sessions. Other participants are present and may see or hear what you choose to share. Confidentiality within a circle is shared and depends on all participants; TooHeal cannot control or guarantee the conduct of other participants. Please do not record, screenshot, or share anything disclosed by others in a circle.
Data Protection & Security
We handle personal data in line with the Digital Personal Data Protection Act, 2023 (India), the GDPR (where applicable to users in Europe), and other applicable laws.
All data is stored securely, with access controls in place.
Payments are handled through secure third-party gateways.
Only authorized TooHeal staff can access your sensitive data.
Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Booking records may be retained for our operational and legal history; you may request deletion as described below, subject to these obligations.
Cookies
TooHeal uses cookies to enhance user experience, analyze usage, and personalize content. You may choose to disable cookies through your browser settings, but this may limit functionality.
Third-Party Services
TooHeal may use third-party platforms such as video conferencing tools (e.g., Zoom, Google Meet), analytics providers (e.g., Google Analytics), messaging providers (e.g., WhatsApp), and payment gateways (e.g., Cashfree). These services have their own privacy policies, and TooHeal is not responsible for their practices. We encourage you to review their policies.
Your Data Protection Rights
Subject to applicable law, you have the right to:
Access your personal data.
Request correction or deletion of your data.
Withdraw consent at any time.
Request restriction of processing.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Children’s Privacy
Our services are intended for users who are at least 18 years of age, or who use the service under the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children without such consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of TooHeal after such updates constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: